Fastway delivers door to door and requires a signature on receipt. You can also elect to have the fish left without a signature. Go to http://www.fastway.com.au/sitemap and click on “Authority to Leave”. Complete and sign this document and leave it at your door Shipments left without a signature do not qualify for DOA. Consider using a work address or neighbor if you cannot be home to sign for the package. It is your responsibility to contact Fastway in your area to find out when the driver will be on your street. Go to http://www.fastway.com.au/courier-l... If you have not received the fish by the expected time call the courier and negotiate with him/her about the collection. Fastway depots close at 5 pm. Please do not wait until 5 pm to try and track down a shipment. Not all areas can be serviced by courier. Fastway couriers will not be considered for routes with travel time over 2 days. Shipping by Fastway Monday to Wednesday only. (Thursday possible for Brisbane Metro, Gold Coast, and Sunshine Coast areas only)

Payments by direct deposit will be refunded to your account. Please provide bank account details. Paypal payments will be reversed. Refund amount will be the cost of the fish as if it was purchased separately, regardless if it is part of a pair. Replacement stock is shipped at buyer's expense. The decision to refund or replace is at the sole discretion of Brisbane Guppy. If your fish arrive sick or weak you must notify us of their condition within 6 hrs. Notifications after this time will not be considered for any subsequent DOA claim Please accurately describe the symptoms, including water parameters, so a diagnosis may be made. If you do not know the ideal water conditions for the fish you are receiving please ASK or do some research. If you do not know how to CORRECTLY un-bag fish, please ASK.